Shipping & Delivery Policy Zemlak.Store
At Zemlak.Store, we strive to provide a seamless shopping experience from placing your order to receiving your purchase. Below are the details of our shipping and delivery policy to ensure transparency and keep you informed about how your order will be handled.
1. Order Processing Time
We aim to process all orders efficiently and in a timely manner:
- Processing Time: 1-3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
During sales periods or high-demand seasons, processing times may be slightly extended, but we will always work to get your items prepared and dispatched as quickly as possible.
2. Shipping Fees
We offer a flat-rate shipping fee to simplify your shopping experience:
- Shipping Fee: $6.99 per order, regardless of the size or weight of the package.
- This fee is added to your total at checkout.
3. Estimated Shipping Times
Once your order has been processed, we offer the following shipping timeframes:
- Domestic Shipping (US): 7-15 business days after dispatch.
Please note that shipping times are estimates and may vary based on your location, carrier delays, or other external factors beyond our control. We are not responsible for any delays caused by postal services or customs clearance.
4. Delivery Partners
We work with trusted shipping carriers to ensure your items reach you safely and on time. Depending on your location, your package may be delivered by USPS, UPS, FedEx, or other reliable local courier services.
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment in real time. Simply follow the link provided in the email to see your package’s journey.
If you have not received your tracking number within 3 days of placing your order, please contact us at [email protected] for assistance.
6. Delivery Issues
If your package has not arrived within the expected timeframe, please:
- Double-check your tracking information for any updates or delays.
- Contact the courier directly for more information about your shipment.
- If you still experience issues, reach out to us at [email protected] or call +1 771-202-7761, and we will assist you in resolving the matter.
7. Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. We cannot be responsible for delays or lost packages due to incorrect or incomplete addresses.
If you realize that you’ve entered incorrect shipping information after placing your order, please contact us as soon as possible at [email protected]. If your order has not yet been processed, we will make every effort to update your details. However, once your order is shipped, we are unable to change the address.
8. Customs, Duties, and Taxes
- Domestic Shipping (US): All taxes are included in the purchase price. There are no additional customs or import duties for orders shipped within the United States.
- International Orders: At this time, we do not ship outside of the United States.
9. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact us immediately at [email protected] with your order number and details. We will work with the carrier to investigate the issue and, if necessary, provide a replacement or refund.
10. Order Cancellation
If you wish to cancel your order, please contact us within 24 hours of placing the order at [email protected]. We will do our best to accommodate your request, but please note that if the order has already been processed and shipped, it cannot be canceled.
11. Contact Us
If you have any questions or concerns about your shipping or delivery, feel free to reach out to us:
- Email: [email protected]
- Phone Number: +1 771-202-7761
- Business Hours: 8AM – 5PM, Monday to Friday
Thank you for shopping with Zemlak.Store! We are committed to providing you with a smooth and efficient shipping experience. Should you have any further inquiries, don’t hesitate to get in touch with our customer support team.