FAQs – Zemlak.Store
Welcome to the Zemlak.Store FAQ page! Below you’ll find answers to the most commonly asked questions about our products, shipping, returns, and more. If you have further questions, don’t hesitate to reach out to us at [email protected] or call us at +1 771-202-7761. We’re here to help!
We accept PayPal and Payoneer for secure and easy payments. These platforms allow you to pay with your balance or linked bank accounts/credit cards, providing convenience and peace of mind.
We charge a flat shipping fee of $6.99 per order. No matter how many items you order, the shipping fee remains the same, making it easy to budget for your purchase.
Orders typically take 1-3 business days to be processed and prepared for shipping. Please keep in mind that processing time may vary slightly during peak periods or holiday seasons.
Shipping times vary depending on your location. Once your order is processed, you can expect delivery within 7-15 days. We do our best to ensure your items arrive as quickly as possible!
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package through our courier’s website and stay updated on your delivery.
If you need to change or cancel your order, please contact us at [email protected] within 24 hours of placing your order. We will do our best to accommodate your request, but once the order is processed, changes or cancellations may not be possible.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging. For more details, visit our Returns & Refunds page.
We sincerely apologize for any inconvenience. If you receive a defective or incorrect item, please contact us at [email protected] with your order details and a photo of the product. We will promptly arrange for a replacement or refund.
You can reach our customer support team via email at [email protected] or by phone at +1 771-202-7761 during our working hours, which are 8AM – 5PM from Monday to Friday. We are here to assist you with any inquiries or concerns you may have.